Satisfaction with Public ServicesMuch of the political debate in Britain centres around improving public services. But what does improvement mean? At its heart it is a political aim - to both improve services on objective measures of progress and to improve user's (and voter's) perceptions of the service. "Satisfaction with Public Services" by Nick Donovan, Joanna Brown and Lisa Bellulo, analyses what is meant by customer satisfaction in public services and discusses how better use of user satisfaction data could help to guide reforms of public services. Published by the Performance and Innovation Unit.

By Performance and Innovation Unit. , UK.

Transport Policy Resource.

Keeping the South East Moving This working paper focuses on surface modes of transport ? road transport and rail. It discusses options for funding public transport improvements in the South East. It examines three ways in which policy makers in the South East can encourage sustainable mobility: road user charging; softer measures for encouraging public transport use, cycling and walking; and sustainable community design. The paper finally recommends options for better coordinating transport policy and delivery within the South East region and across the Greater South East. By Julie Foley, Nathan Sansom and Tony Grayling of the Institute for Public Policy Research.

By Institute for Public Policy Research , UK.

Transport Policy Resource.

Putting the Brakes on Climate Change : A policy report on road transport and climate change Road vehicles currently account for 22 per cent of all UK carbon dioxide emissions, the main greenhouse gas responsible for the human contribution to climate change. Although increased fuel efficiency has offset the increase in traffic, it is unlikely that it will keep pace with this growth. The government should start to develop for introducing congestion charging on a wider basis. By Julie Foley of the Institute for Public Policy Research.

By Institute for Public Policy Research , UK.

Transport Policy Resource.

Tomorrow's Low Carbon Cars: Driving innovation and long term investment in low carbon cars This web-based report examines the contribution that low carbon cars could make to the UK's Climate Change commitments and assesses how fuel duty incentives could be better designed to help distinguish and reward lower carbon forms of fuels. By Julie Foley of the is published by the Institute for Public Policy Research.

By Institute for Public Policy Research , UK.

Transport Policy Resource.

How Does Britain Score? Transport A Policy Exchange scorecard on transport shows that travelling, both by car and tube, is more expensive in the UK than in any other industrialised country... Automobiles, despite being a costly way to travel, are still Brits' most preferred mode. This affinity for cars may also explain why the number of Brits who choose walking as a means of travel is so low compared to our European counterparts. On the good side though, the vehicle fatality rate in the UK is the lowest of the countries surveyed.

By Policy Exchange , UK.

Transport Policy Resource.

The Sky's the Limit: policies for sustainable aviation The number of people flying from UK airports is forecast to almost treble by 2030, while air freight is growing at an even faster rate. The economic and social benefits of growth in aviation must be weighed against the environmental costs, including noise, air pollution and climate change. Unconstrained growth in aviation may also increase regional economic inequalities as well as the development pressure in the south east, while extracting jobs from other regions. By Simon Bishop and Tony Grayling of theInstitute for Public Policy Research.

By Institute for Public Policy Research , UK.

Transport Policy Resource.

London Congestion Charge On 17 February 2003, one of the world?s largest and most ambitious plans to tackle urban congestion began, with the introduction of a congestion charge for central London. It is hoped that this £5 daily charge for many vehicles entering the Inner Ring Road charging zone will significantly reduce the level of congestion faced by those travelling into and out of central London both by private and by public transport. This Briefing Note by Laura Blow, Andrew Leicester and Zoë Smith aims to provide a guide to the workings of the London congestion charge. Published by the Institute for Fiscal Studies.

By Institute for Fiscal Studies , UK.

Transport Policy Resource.

Public Investment in Public Services The UK's Labour government has been at pains to stress the importance of public investment on the grounds that it provides the infrastructure that is a prerequisite for improvements in output and growth and is necessary both to supply and to enhance public services. This note looks at Britain's public investment over the last 25 years and identifies trends in the various spending areas. "Twenty-Five Years of Falling Investment? Trends in Capital Spending on Public Services" by Tom Clark, Mike Elsby and Sarah Love is published by the Institute for Fiscal Studies.

By Institute for Fiscal Studies , UK.

Transport Policy Resource.

Congestion Charging Schemes The Greater London Council is considering the introduction of a congestion charge for central London. Ian Crawford looks at what the costs of such a charge might be for different income groups. "The distributional effects of the proposed London congestion charging scheme" is published by the Institute for Fiscal Studies.

By Institute for Fiscal Studies. , UK.

Transport Policy Resource.